At Vehasa, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return it within 28 days of receipt for a full refund or exchange. Please read the following return and refund policies carefully before making your purchase.

Return Policy

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To initiate a return, please email us at [email protected] with your order number and the reason for the return. We will then provide you with a return authorization number and instructions on how to return the item.

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Once we receive your return, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 4-8 business days.

Exchange Policy

If you would like to exchange an item, please email us at [email protected] with your order number and the reason for the exchange. We will then provide you with a return authorization number and instructions on how to return the item.

Once we receive your return, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

If your exchange is approved, we will send you the new item, and we will pay for the shipping costs of the new item.

Refund Policy

If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 4-8 business days.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account first. Then, contact your credit card company or bank. It may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund, please contact us at [email protected].

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Return Shipping

To return your product, please email us at [email protected] with your order number and the reason for the return. We will then provide you with a return authorization number and instructions on how to return the item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Final Thoughts

We understand that sometimes things don’t work out, and we are committed to making the return and refund process as easy as possible for you. If you have any questions or concerns about our return and refund policies, please do not hesitate to contact us at [email protected]. We are always here to help you.